AWARDS

Awards

6 major National Awards in just 3 years!

The Estate Agency of the Year Awards in association with The Sunday Times & The Times, sponsored by Zoopla is the longest running and most highly regarded awards event in the real estate industry, known to some as the property ‘Oscars’.

Here’s what the judges had to say about our business:

Multiple award winners !

Best Website Estate Agency 2016
The panel was really impressed by Ivy Gate’s understanding of the customer and the data. Those agencies who succeed online understand their statistics and analytics and use these to fine tune their offering. Ivy Gate has retained in-house control of its website which is quite traditional in terms of layout so is easily navigable but is very engaging and accurately presents the values they wish to communicate. There is a strong focus on the customer journey and the Ivy Gate services, rather than merely providing a search function, and they also show off their profile and personality which is increasing engagement and time spent on the site. The directors understand the ROI and business generated by the website which is critical for a hybrid agency using its site as its shop front. The feedback behind the website reinforces that they are doing the right things, and doing them well. Very impressive. Gold

Best Small Estate Agency London 2016
The staff at Ivy Gate are nurtured and rewarded so retention is very good and they are carefully able to reconcile profitability with clever customer service. They are highly skilled at building relationships and enjoy a good reputation in their location because of this: this is a valued and trusted brand. The directors are hands-on and spend a lot of time mentoring and training the team. They focus sharply on making sure every part of the moving process is efficient, tweaking it where necessary for constant improvement. The online offering has been well designed so it fully supports and conveys the Ivy Gate ethos and philosophy. The mystery shopping results were very good across both telephone and email and clearly proved that Ivy Gate provides a fully joined up service in every interaction. Gold

Customer Server – Small Estate Agency 2016
Ivy Gate is an innovative agency that is pushing the envelope with regards to its service offering. The experienced and hands on directors understand the traditional agency model so took all the great aspects of that and combined it with a unique and ground-breaking approach. The Ivy Gate territories cover three postcodes looked after by a small team with clearly defined roles. Each team is all about the detail and as they look after a specific area, they each have local knowledge that is second to none. Every client is allocated a Personal Relationship Manager who manages the relationship throughout the duration of the transaction so there is 100% consistency in service delivery and communication. Jason understands that constant evolution of service is a challenge if you operate at a high standard, so he looks at the customer journeys in other industries for inspiration. Impressive. Gold

ivy gate estate agents

Winner – ‘Best Customer Service UK – ‘Small Agent’ Estate Agent of the Year 2013

“This passionate business offers a jargon-free concierge style service. The team really understands that customers want the perfect blend of state-of-the-art technology and good, old-fashioned customer service. The customer service offering has lots of substance. The business model is unique and operates according to territories rather than offices. Each territory has a Personal Relationship Manager to look after vendors, an Associate who assists buyers, and an administrator. Territory size is limited so it and the relevant portfolio can be managed to a high standard. Clients deal with a single person from start to finish, and without exception, everyone at Ivy Gate is multi-skilled with a high level of expertise. They understand that every step of the customer journey is important, so view the preparation prior to listing as the key to building trust and setting the standard for what follows. Ivy Gate is an exemplary business proving that a different model can work.”

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Bronze – ‘Customer Service’ Estate Agent of the Year 2014

“Ivy Gate operates an entirely different model to that of traditional agency, and it is absolutely evident that this point of difference extends to its customer service. Clients are assigned a personal relationship manager who runs the entire process for them; they are given their mobile and home numbers so that they can be contacted at any time, via any method. Ivy Gate can provide as many additional services as the client needs, from financial services to interior design recommendations and handymen.”

Awards

Winner – ‘Best Newcomer’ Estate Agent of the Year 2013

“Ivy Gate uses both cutting edge technology and personal contact to revolutionise and challenge traditional real estate. The business model is built on an understanding of the way buyers and sellers now use online to find properties in a fast and efficient way, but still desire the personal touch and face-to-face contact to continue the process thereafter. Each client is assigned a personal relationship manager so they need only deal with one agent throughout the process. Showing robust early results with impressive figures thus far, Ivy Gate is one to watch and the panel looks forward to watching its evolution in the future.”

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