6 major National Awards in just 3 years!
The Estate Agency of the Year Awards in association with The Sunday Times & The Times, sponsored by Zoopla is the longest running and most highly regarded awards event in the real estate industry, known to some as the property ‘Oscars’.
Here’s what the judges had to say about our business:
Multiple award winners !
Winner – ‘Best Customer Service UK – ‘Small Agent’ Estate Agent of the Year 2013
“This passionate business offers a jargon-free concierge style service. The team really understands that customers want the perfect blend of state-of-the-art technology and good, old-fashioned customer service. The customer service offering has lots of substance. The business model is unique and operates according to territories rather than offices. Each territory has a Personal Relationship Manager to look after vendors, an Associate who assists buyers, and an administrator. Territory size is limited so it and the relevant portfolio can be managed to a high standard. Clients deal with a single person from start to finish, and without exception, everyone at Ivy Gate is multi-skilled with a high level of expertise. They understand that every step of the customer journey is important, so view the preparation prior to listing as the key to building trust and setting the standard for what follows. Ivy Gate is an exemplary business proving that a different model can work.”
Bronze – ‘Customer Service’ Estate Agent of the Year 2014
“Ivy Gate operates an entirely different model to that of traditional agency, and it is absolutely evident that this point of difference extends to its customer service. Clients are assigned a personal relationship manager who runs the entire process for them; they are given their mobile and home numbers so that they can be contacted at any time, via any method. Ivy Gate can provide as many additional services as the client needs, from financial services to interior design recommendations and handymen.”
Winner – ‘Best Newcomer’ Estate Agent of the Year 2013
“Ivy Gate uses both cutting edge technology and personal contact to revolutionise and challenge traditional real estate. The business model is built on an understanding of the way buyers and sellers now use online to find properties in a fast and efficient way, but still desire the personal touch and face-to-face contact to continue the process thereafter. Each client is assigned a personal relationship manager so they need only deal with one agent throughout the process. Showing robust early results with impressive figures thus far, Ivy Gate is one to watch and the panel looks forward to watching its evolution in the future.”
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