Have you ever called your estate agent only to be greeted by a different person each time?
Have you ever tried to sell or let your home but never get to deal with the person who first came to see you?
We believe that personal relationships should be at the heart of everything we do – you are trusting that person to deal with your most valued asset so it’s important that you choose someone who understands your needs, your motivations and who will have your best interests at heart.
That’s why at Ivy Gate you will have a dedicated Personal Relationship Manager. You are hiring the person, not just the company.
They are experts in their field, fully trained and hand selected by us to offer honest, straight talking advice, and they will only handle a limited portfolio of homes to ensure that we never compromise on the quality of our service.
They will be there for you whenever you need them, any time, from start to finish.
Our unique model is customer focused by making sure that you have a consistent point of contact from start to finish.
The Personal Relationship Manager is the principal contact. They will deal with all key elements of a sales or lettings transaction. Marketing, offers, negotiation and progression are all handled by the most senior members of our team.
The Associate assists the Personal Relationship Manager with inbound applicants looking for property to buy or to let. Applicants have this consistent point of contact throughout.
The administrator assists the Associate with social media and marketing, general administration and sales support.
This is the most efficient way to ensure that everyone who deals with Ivy Gate deals with the same person each time.
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Best UK Customer Service 2015
Voted ‘Best Estate Agent – Customer Service’ for a small agent at The Estate Agency of the Year Awards 2015.