At Ivy Gate, we operate within territories.
A territory is our name for an area which most estate agents cover with an office.
Each territory is run by a Personal Relationship Manager, who is responsible for properties in their portfolio that are located in that area. We have separate managers for sales and for lettings.
This way, our team can operate more efficiently within a territory and between territories rather than being restricted to operating out of a local office.
Does it work?
In short, yes it does. Our unique approach has won us the ‘Best Customer Service – UK’ award for a small estate agent. Here’s what the judges had to say about our model:
Winner – ‘Best Customer Service UK – ‘Small Agent’ Estate Agent of the Year 2015
“This passionate business offers a jargon-free concierge style service. The team really understands that customers want the perfect blend of state-of-the-art technology and good, old-fashioned customer service. The customer service offering has lots of substance. The business model is unique and operates according to territories rather than offices. Each territory has a Personal Relationship Manager to look after vendors, an Associate who assists buyers, and an administrator. Territory size is limited so it and the relevant portfolio can be managed to a high standard. Clients deal with a single person from start to finish, and without exception, everyone at Ivy Gate is multi-skilled with a high level of expertise. They understand that every step of the customer journey is important, so view the preparation prior to listing as the key to building trust and setting the standard for what follows. Ivy Gate is an exemplary business proving that a different model can work.”
What territories do you cover?
We are not constrained by geography or office locations, so our reach extends much further than a conventional estate agency business. However, we have a number of designated territories where we have local Personal Relationship Managers, specialists in their local market.
Esher & Claygate
Teddington & Hampton
Borehamwood and Barnet Territory
So why don’t you have offices?
The answer is simple. You don’t need them anymore.
96% of people now search online for a property (source: rightmove). It is impossible to envisage someone looking for a property to buy or to rent and not look on one of the main UK portals like rightmove© Zoopla© or PrimeLocation©.
So, we don’t waste money on needless high street offices.
Here’s a few other reasons why there is no longer a need for an office on the high street:
- Many more people now view properties in the evenings and at weekends. This is when most estate agents are closed. But we can operate just as effectively from our hub or remotely out of office hours, late in to the evening and on weekends. Therefore, we can be operational 7 days a week without needing to have front of office staff or receptionists.
- Estate agents will tell you that a network of offices attracts more buyers. Not the case. Everyone who searches online will call or email about a property regardless of which agent is marketing that home.
- Offices within companies never speak to each other. The Manager of one office is in competition with the neighbouring branches and for that reason will rarely share buyers, tenants, sellers or landlords.
- You don’t need to visit an office to sell or let a property. We conduct everything face to face, in your home, or using our online signature software.
See our full list of territories here…
We are members of The Property Ombudsman (TPO) for sales demonstrating our commitment to the highest professional standards.
Ivy Gate is registered with the Property Ombudsman for Lettings, assuring that our systems and processes are of the highest possible standard.
We are proud to be members of ARLA, the most recognised professional body ensuring the highest possible standards.