We are proud of our business and of the customer service we provide to our clients. Here’s what our customers are saying about us.
Matt and Zoë are very friendly and helpful, and leave the property as you wish, properly locked up etc., unlike others we have dealt with in the past. We had to market the property twice over a period of 18 months or so. The first time we were assured funds were immediately available but actually the potential buyers had a property to sell, so we had to pull out as they were time-wasting. We employed another agent but with low reliability and hardly any viewings arranged, we dropped them and reinstated IvyGate, who made extra efforts to push through a sale in extremely difficult and long drawn out circumstances.
Thanks to the Ivy Gate team led by Hetal we had a honest, diligent and very professional agent who advised us carefully throughout the period we had our property was for sale. Hetal guided us through to a sale whilst burdened by difficult market conditions but nothing was too much trouble. She was available at weekends and evenings to deal with the small details and ultimately we secured a solid sale at a price we were very content with. Thank you Hetal and Rickyn
I've been using Ivy Gate rental services for a year now and have been thoroughly impressed with the personal service I have received with Ivy Gate.
I approached Ivy Gate with my very first rental property and have had five star service from the start. What I like is that I have a dedicated team member to talk to. Jack has been with me from the start when I decided to rent out my apartment in Kingston. Being very new to the rental process, Jack explained everything to me in plain simple terms allowing me to make the right decision for me in regarding the rental management. The actual advertisement and photos taken of my flat to market were perfect and captured my property perfectly which helped find tenants quickly. Jack just got on with everything which included all the viewings and vetting of the tenants. He knew exactly what my expectations were and he met them every time.
I have just recently got new tenants in and again, Jack has done a fantastic job finding me great tenants that are perfect for my property.
What with being new to having a rental property, Jack has made my accounting easy and is extremely prompt getting invoices over to me along with any other checks needed to ensure my property is safe and clean and a happy place to rent.
I look forward to a long happy partnership between myself and Ivy Gate. Thank you!
Hetal has a reputation for being very professional and a pleasure to work with, including her team. One of the best estate agents we've had the pleasure to work with. She looks after her customers’ best interests and is always available to answer questions/messages. Thank you so much for all your help and great co-operation! Joanna & Hamid
I found Ivy Gate extremely easy to deal with, helpful and very approachable in all aspects of selling our house. I wouldn't hesitate in using Ivy Gate in the future or recommending to friends.
Congratulations and thanks for your patience,persistence and professionalism way beyond the call of duty in dealing with the sale of our property.
It has been a long campaign with setbacks to frustrate all of us but you stuck at it admirably and thoroughly deserve our thanks.
All the best,
Thank you to Stuart and the team at Ivy Gate for making the buying process so smooth. We had some bumps in the road but Stuart was very proactive in chasing everything in our chain. I’ve now recommended Ivy Gate to friends and colleagues who are looking to buy or sell and within the first day online a friend already had a viewing booked. Great stuff. Thanks Ivy Gate!
I could not recommend Ivy Gate highly enough! They completely understand the market and therefore set realistic objectives from the start of the selling process. The team is extremely dedicated and is very committed to their clients. Their level of service is second to none and the team was always on hand to provide help and advice whenever we needed it. Matt in particular gave us so much help and support in a few difficult situations. He was very prompt at responding to calls and emails and was always on hand as a sounding board - an extremely genuine and professional guy! Thanks so much!
It's often said all Estate agents are the same. In my experience as a professional landlord for over 20 years few local agents have matched the level of customer service offered by Ivy Gate. Experience, an understanding of the property market and an eye for detail set them above the local competition.
Having both bought and then chosen to sell with Ivy Gate I can thoroughly recommend the service from Stuart Ripley and the team. Their approach shows that there is still value in a ‘traditional’ agent and by actually thinking about the strategy sale; who are target customers were, what we should do to prepare, realistic expectations etc, we were under offer at an above-expectation asking price 6 days after listing. The team then worked with a difficult chain to make sure that we moved to exchange, supporting our purchase of a new property through liaison and qualification with the other agent to smooth our onward move. Great service and thanks again!
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