We are proud of our business and of the customer service we provide to our clients. Here’s what our customers are saying about us.
From the beginning of the process; working out how to pitch the house for sale, how much was a realistic asking price; to the nitty gritty of the contract details and finally the push for exchange - our Ivy Gate agent was with us all the way - knowledgeable, professional, and most importantly contactable and willing to stop,listen and advise us.
The Ivy Gate team seem to have totally rewritten the way estate agents work and the standards and level of service customers can expect . We found them simply brilliant !
Ivy Gate are modern estate agents providing an excellent service, with professionalism and very good customer care. Matt and Charlotte were very supportive and efficient throughout. Matt was excellent with his advice and communication at all times, and helping to ensure a successful sale.
Friendly down to earth company who stay with you on the journey of buying and selling. Very approachable and helpful. Recommended
Stuart and Joe made our move an extremely smooth process. Their communication is excellent and they email/phone back very quickly, keeping us update with proceedings regularly. In what is a stressful process, nothing was too much bother and we would absolutely recommend Ivy Gate to our friends and family or should we move again!
Our experience with Ivy Gate has been fantastic. They are professional but with a personal touch. Matt at Ivy Gate went out of his way for us throughout the whole process; from finding us a buyer through to completion. He kept us informed and chased everything he could to make the sale happen.
Given the choice again we’d choose Ivy Gate every time.
As a buyer we will be using Stuart and Joe when we come to sell. They arranged our viewings promptly, and handled the negotiations professionally. They were knowledgeable about all the properties they were selling, and able to answer any questions we had. In addition, their knowledge of the local area was a particular plus when helping us decide on which house to buy. They were available throughout the exchange process, again answering any questions, as well as ensuring the sale ran smoothly and was completed in a timely fashion. From a buyers point of view all this gave us great comfort that we had made the right decision.
Dealing with Ivy Gate was a breath of fresh air! We had a torrid time with another agency and Ivy Gate managed to get everything sorted and back on track.
Charlotte gave us all the details we needed to make our move as smooth a process as possible and I would 100% recommend them to other family and friends
We have just let our house through Ivy Gate and have had a very professional, efficient service from start to finish. Charlotte has been very helpful and thorough, above the level of service expected and has helped with any query big or small. The whole team are very responsive and we wouldn't hesitate to recommend them as agents if you are letting out a property.
Many thanks for everything since 2013 - it was our first ever experience of renting - and the service we received from you was excellent.
Mr & Mrs W. (Surbiton)
What was I to do...?
Never having had to dip my toe into the shark infested waters of the rental market, where would I start?
I'm so pleased we chose Ivy Gate.
Sadly, having had to place my mothers house out to rent, we were unsure where to start.
From my first telephone call with Jack Davis,I was totally put at ease, his professional affability won me over by the end of our first conversation. Following this,the efficiency of the process of acquiring all the necessary legal documentation required,was matched with incredible sensitivity to what he realised was a difficult situation for both my sister and I.
Jack steered us through it all, he kept us fully updated regarding the search for suitable tenants. This he did swiftly and brought whole procedure to a satisfactory conclusion, achieving both the target rent and terms that he had suggested.
We are extremely grateful to both Jack and Ivy Gate for providing us with very nice tenants and would have absolutely no hesitation in recommending Ivy Gate as the place to go,when you don't know where to go!
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