CUSTOMER REVIEWS

Our Testimonials

We are proud of our business and of the customer service we provide to our clients. Here’s what our customers are saying about us.

Matt and Charlotte were absolutely fantastic. They worked tirelessly to keep things moving with our chain, going above and beyond what we expected as buyers. Throughout they were honest and frank to speak to, a quality very much appreciated. I would say I'd instruct them in the future, but they've sold us such a lovely house that we hope we won't be needing their services any time soon!

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New Malden
17/11/2017

From start to finish Matt and his assistant, Charlotte, provided a very professional service. Through their efforts with description of property, arranging viewings etc. My house was sold within days for a very satisfactory price. Matt,s knowledge of the area and the facilities definitely helps find serious buyers. No hesitation in recommending using the services of Ivygate.

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New Malden
17/11/2017

Matt came to us highly recommended and he has more than lived up to it! Matt works differently from other agencies and the key thing for me is his honesty which means I feel l can trust him. Matt is always open and straightforward and we always felt he was acting in the best interests of all parties. Matt's expertise and knowledge of the market is excellent. His communication is always timely and clear: he would always email just before I contacted him! He really came into his own after the offer when he worked hard to keep our chain moving and to communicate to all relevant parties. His team are also supportive and Charlotte was excellent. Both Matt and Charlotte were a pleasure to deal with throughout. Many people have been keen to tell me horror stories of estate agents but Ivygate break the mould - thank you!

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New Malden
13/11/2017

Ivy Gate delivered a personal and great service throughout. What really marked them apart from the other agents we dealt with was how much they cared about our individual sale, and that they went to great lengths to do the right thing throughout, from meeting, valuation, fees, t's and c's and following up on details needed. I would happily recommend them and I would definitely use them again.
Thanks
Dave

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Kingston upon Thames
31/10/2017

The sale of my property has been like running a marathon. However, without Stuart as my negotiator I do not think I would have managed. I cannot praise Ivy Gate enough for the way they handled my sale. Joe was patient, optimistic and professional and was always jovial which is important at such a stressful time. Stuart managed to steer me through the unprecedented problems with the chain which finally broke down and never gave up trying to make the move happen. I have sold several houses in my life and can honestly say he is the best negotiator I have used. Thank goodness it has all worked out and I am very grateful.

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Thames Ditton
24/10/2017

Hugely impressed with Matt and the team at Ivy Gate. They dealt with everyone involved in the flat sale with total professionalism and when the process got slightly stuck it was Ivy Gate who got it moving again with diplomacy and great communication.
Would totally recommend - outstanding service.

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New Malden
19/10/2017

We used Ivy Gate to let and manage our home after moving overseas for work. They have been a joy to work with and made everything very simple and straight forward for us. We love their personal service and would strongly recommend them to anyone looking to take the stress out of letting their property.

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New Malden
19/10/2017

Stuart Ripley was very professional and we really felt he was on our side even though the sale did become a bit difficult towards the end. He reassured us at all times and Joe was happy to offer advice too if Stuart was dealing with other clients.

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19/10/2017

Great service. I would recommend Ivy Gate, they are enthusiastic and on the ball. Thanks for all your assistance in selling our flat!

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Surbiton
18/10/2017

We have bought and sold many properties during the course of our lives, but we have never experienced such a level of first class service that we have enjoyed with Ivy Gate during the sale of our most recent property. Thanks to Zoe's charm and professionalism, we received an acceptable offer within a week of the house appearing on the market. Thereafter, there were times that our buyers' solicitors were either slow or over-pedantic, but Matt was totally engaged to help the process along, keeping us constantly informed of developments. We're not sure if we will be making another purchase in the UK; but if we were to - and it was within Ivy Gate's area - we would not hesitate to return to them; and we really cannot recommend them more highly.

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Eastbourne
16/10/2017