We are proud of our business and of the customer service we provide to our clients. Here’s what our customers are saying about us.
It was such a pleasure to deal with real professionals. They understood the local market and gave me honest advice at a difficult time. They were sensitive and courteous. I want to thank them for their hard work and understanding.
Matt was always professional, honest and available to advise us with up to date knowledge of the market. It was such a relief, after wasting time elsewhere to be able to just speak to Matt when needed.
His insights, knowledge and updates kept our chain intact even when issues arose.
My recommendation to friends has already been “if you want to sell your house in New Malden then don’t waste your time (as we did) with high street agents, go straight to Matt at Ivy Gate, you won’t regret it.
I am pleased that I chose to sell my property through Ivy Gate and have recommended the company to my previous neighbours. A very professional service with a high level of communication and attention throughout the whole process.
Matt was highly professional at all times and did his best to alleviate the stress of moving. It saves having to rely on others to pass messages on to the main contact. Matt was always contactable.
Charlotte had full understanding of what she is doing and was able to explain to me step by step at each stage what would be happening and why etc. Very helpful.
(The personal relationship manager model) allows you to build up a relationship with the individual and helps with understanding whats going on.The process has been so smooth not what I was expecting and has been such a relief.
The service and professionalism has been second to none – well done on an excellent team and excellent work.
I have been more than happy with your service, and I think you are fab.
I do not really regard you as Estate Agents, more like a personal service where I gave you my wish list and you made it happen. Magic.
It was easily the most pleasant transaction I have had in many years.
Ivy Gate pulled out all the stops when there were problems and support in all the ups and downs of selling a home.
a big thank you to Charlotte and Matt for going beyond expectation and no doubt I will be using Ivy Gate for all my future lettings!
Finally an estate agency that acknowledges you are selling a ‘home’, not just house….. When we first met Stuart Ripley we weren’t bombarded with a stereo typical sales pitch or facts about the housing market that we can obtain ourselves from the likes of Zoopla. He simply wanted to know about our years spent in our home, including why we chose this particular house and also if we were to stay, what would we change. These are the things that statistics can’t tell you, but are just as important when buying/selling a home. Through the whole process of selling our house, we were informed and consulted every step of the way and made to feel that we were their sole focus. From out of hours viewings, to evening telephone calls, just to put our minds at rest and no matter who we spoke to at the office, everyone knew of our current position. For us what makes Ivy Gate stand out so clearly from the crowd, is their genuine sincerity towards their clients. It’s said the moving house is the third most stressful thing in life, it certainly wasn’t the case for us!
Professional and completely trustworthy.
I’ve recommended them to multiple people. Ivy Gate and Matt are extremely professional and efficient.
It has been a pleasure!
Hi Matt. We’ve managed to secure a flat, thankfully. Even though you didn’t end up finding us our new home, the conversation we had on the phone really helped me during a very difficult time. An estate agent with empathy – you’re one in a million! I wish you all the best with Ivy Gate.
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