CUSTOMER REVIEWS

Our Testimonials

We are proud of our business and of the customer service we provide to our clients. Here’s what our customers are saying about us.

After being disappointed with the performance of a large commercial estate agent, we turned to Ivy Gate for an informed, professional service. Principle Stuart Ripley committed personally to seeing through our sale under tight time constraints and delivered on all fronts. We found the other members of his team to be equally helpful and friendly. We would strongly recommend anyone to employ this small but nimble outfit.

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Thames Ditton
01/05/2015

Brilliant pictures, Constantine is a star. Thanks so much 🙂

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Kingston
30/04/2015

We chose to go with Ivy Gate after having viewed a property with Jason. Jason and Joe’s personal approach, warm manner and a genuine interest in making our end to end experience as smooth as possible was reassuring, and different from our experience of other High Street offerings. They handled all viewings and kept a frequent dialogue to ensure we were informed throughout the process. We are very grateful to the help and support offered throughout. Thanks again!

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Twickenham
25/04/2015

The service was exceptional – professional and efficient. We always had a point of contact and we felt the entire process ran smoothly.

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New Malden
19/04/2015

Matt’s experience and knowledge was invaluable throughout. Only dealing with one person was one of the key reasons I chose to sell through Ivy Gate; only having one person carrying out viewings and importantly one point of contact for me who I could easily reach at any time.

Ivy Gate’s personal service went above and beyond.

From the moment we decided to sell our house with Ivy Gate, Matt exceeded our expectations and has done a brilliant job.He was incredibly quick to get the house on the market with a very stylish brochure, strong online presence and use of professional photography. He had assured me that he had a number of clients on his books who were interested in a property like ours and he delivered, securing a sale on the first day of viewings! Since the initial sale he has taken a hands on role to manage the process through to our recent exchange, which included some clever solutions to be able to close the deal. A huge thanks!

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New Malden
18/04/2015

We have tried another agency here in London and it was really confusing that different people did contact us asking for different information. Charlotte is very efficient and has made us feel comfortable and taken care of during the entire process.

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Kingston
11/04/2015

I would just like to thank Stuart for all his hard work with the sale of my home. Leaving my home of 30 years could have be a difficult and emotional experience but Stuart was sensitive and understand at all times and offered a level of service which I thought had long left this Country. He has renewed my faith in Estate Agents and I wish him every success in the future.

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Thames Ditton
11/04/2015

Matt has provided us with everything we have needed in a quick and timely fashion making sure we were fully informed and in the loop the whole time. Matt also replied to emails that day and was willing to arrange a second viewing outside of his normal working day.

We knew who we were dealing with and who and how to get in contact. This also enabled our needs to be met and understood with Matt for instance offering for curtains to be put up in the bedrooms.

Thank you for the service you have offered, most estate agents make you wonder why you have paid admin fees etc the service that was provided by Matt was worth every penny.

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New Malden
08/04/2015

This year, we have been lucky enough to sell and buy our properties through Ivy Gate. Both Stuart & Joe have been very helpful and supportive throughout the whole process. They have responded to our emails and calls quickly and efficiently, providing us with regular feedback and updates and assisted us with all the stages of selling and buying.

We would highly recommend Ivy Gate for selling or buying your property. We were really impressed with their professional yet friendly and personable approach.

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Thames Ditton
03/04/2015

It was such a pleasure to deal with real professionals. They understood the local market and gave me honest advice at a difficult time. They were sensitive and courteous. I want to thank them for their hard work and understanding.

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Kingston
30/03/2015