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Matt was very accommodating, and very much on the ball. He knew what we needed and wanted, and it was easier having one person to deal with. He did everything he could to help us, even when we exchanged about 50 emails a day, he always responded quickly, and informed us well.

Matt was the main controller of the whole chain. Taking time to link in with all estate agents, solicitors, and chasing where necessary. We had total confidence from day 1 and the completion date would not have happened without his professional aptitude to sellers, buyers, others agents and solicitors. Absolutely superb service! I last moved 17 years ago and it was certanly a refreshing and reassuring service his time! So good to have your own personal service. Knowing Matt was always approachable was just brilliant. And to be told that there ‘may be a roller coaster journey’ was simply truthful, which again was reassuring, and very honest. From day 1: open, honest, professional. Calm, keeping us fully updated with the progress, and a few minor delays. Chasing with tact when necessary. Very approachable, friendly, offering support and advice when necessary. Top class service!!!

We recently completed a move to our new family home. I would like to thank Stuart and his ten for their very professional, courteous and consistent service they provided throughout the entire process of our move. Stuart provided service above expectations especially when assisting with solicitor instruction and providing timely feedback at all times. Having dealt with a number of other local agents, Ivy Gate are truly different and I couldn’t recommend them highly enough.

Stuart and his team have proven to be very professional and driven whilst being a pleasure to work with. Our sale was a particularly longwinded and complicated one and they have been instrumental in making it happen. We are very pleased with the result and the way we have been supported throughout the process. I can warmly recommend Ivy Gate.

Had a very positive experience with them. They helped us bought our first house. Though it was delayed due to the chain they kept us in the loop and made us comfortable with our deal. Finally, we managed to get into our dream home.

Ivy Gate are a breath of fresh air when it comes to estate agents. We've used, and spoken to a number over the past 12 months plus and no one has come close to their service levels, response times and assistance.

They are the most pro-active and professional team, they got to know our property and its surrounding area so well, gave detailed follow ups on every viewing by email, arranged viewings at short notice for potential buyers and any follow ups in the same manner. Highly recommended.

From the beginning of the process; working out how to pitch the house for sale, how much was a realistic asking price; to the nitty gritty of the contract details and finally the push for exchange - our Ivy Gate agent was with us all the way - knowledgeable, professional, and most importantly contactable and willing to stop,listen and advise us.

The Ivy Gate team seem to have totally rewritten the way estate agents work and the standards and level of service customers can expect . We found them simply brilliant !

The sale of my property has been like running a marathon. However, without Stuart as my negotiator I do not think I would have managed. I cannot praise Ivy Gate enough for the way they handled my sale. Joe was patient, optimistic and professional and was always jovial which is important at such a stressful time. Stuart managed to steer me through the unprecedented problems with the chain which finally broke down and never gave up trying to make the move happen. I have sold several houses in my life and can honestly say he is the best negotiator I have used. Thank goodness it has all worked out and I am very grateful.

Hetal / Ivy Gate were a pleasure to work with, we were very impressed with the way the sale of our flat was handled especially during a challenging time in the market. We particularly liked having a Sale / Whatsapp group as it enabled us to speak during office hours and ensured my husband and I were across all communications. Hetal was available to speak to us at all times and went above and beyond to ensure the negotiations between our solicitor and the buyers solicitor went smoothly. We are very happy that Ivy Gate were recommended to us and cannot thank Hetal enough for getting us to the end goal!

You’ve definitely changed my perception of estate agents. Dealing with Ivy Gate shows that estate agents can add value when dealing with your sale or purchase. Their overall approach in all aspects was first class.

We have been very happy with the service provided (by Matt) and would not hesitate to recommend Ivy Gate in the future to family and friends.

Matt was always professional, honest and available to advise us with up to date knowledge of the market. It was such a relief, after wasting time elsewhere to be able to just speak to Matt when needed.

His insights, knowledge and updates kept our chain intact even when issues arose.

My recommendation to friends has already been “if you want to sell your house in New Malden then don’t waste your time (as we did) with high street agents, go straight to Matt at Ivy Gate, you won’t regret it.

We approached Ivy Gate having been less than impressed by a well known large agency as they promised a new, unique experience. From the moment we met Stuart we realised that promise was true and that we were in very safe hands; you felt like you’d made a new friend too. His staff, Joe in particular, who conducted most of our viewings were never less than extremely courteous and professional, keeping us fully updated at every point. Once we’d accepted an offer, Stuart was the consummate professional, tying down the deal, ensuring all parties, solicitors too, were kept on their toes. We cannot recommend Ivy Gate enough, they really are unique and an absolute pleasure to deal with, you really are made to feel special, not just another client.

Thanks to Joe and Stuart for all your help along the way. I'd highly recommend Ivy Gate any time anyone asks for a recommendation. From start to finish you guys have been fantastic-always on hand to answer any questions whether on the phone or by email. Such a positive experience which I know in today's market is a rare find.

Today we sold, and I did not hesitate to write a review. From start to finish Ivy Gate (Stuart/Joe) were always on hand to answer questions, discuss options, provide updates, communicate between buyers, etc. I would highly recommend Ivy Gate to anyone looking to sell. Thank you to everyone at Ivy Gate for making things possible in our family move.

Ivy Gate delivered a personal and great service throughout. What really marked them apart from the other agents we dealt with was how much they cared about our individual sale, and that they went to great lengths to do the right thing throughout, from meeting, valuation, fees, t's and c's and following up on details needed. I would happily recommend them and I would definitely use them again.
Thanks
Dave