Ivy Gate Premium
Our premium option. We will handle everything – before, during and after a tenant has been found. A complete lettings solution with our award winning customer service.
We will make sure we screen all tenants for suitability before committing them to view and we have one of the most stringent referencing criteria in the industry.
Crucially, property management is dealt with by your Personal Relationship Manager, no call centres or out of area third parties and, unlike many agents, we never ‘mark up’ scheduled works quotations, so you can be sure that all quotations are accurate and not over-inflated.
With Ivy Gate, we won’t just find you any tenant, we’ll find you the right tenant.
Who is this service suitable for?
Our ‘premium’ service is designed for those who want us to find a tenant, move them in, look after the collection of the rent, and fully manage the property on their behalf.
- Tenant find.
- Rent collection.
- The safest way to ensure the rent is paid on time.
- ARLA qualified agent.
- Fully managed service.
- Local contractors.
- No ‘mark up’ of contractor quotations.
- Four monthly property visits.
How does this compare to other agents?
Lettings fees for a fully managed service vary between agents, from 10% +VAT to 17% +VAT (source; which.co.uk). You should always make sure you let through an ARLA registered estate agent, which guarantees the highest ethical standards in accordance with the law.
We believe we charge a fair fee for a premium lettings service. We operate 7 days a week from 8am – 8pm and you will be assigned a single point of contact throughout the process. Our staff are highly experienced and, unlike some agents, we focus not just on finding any tenant, but finding the right tenant. A total service package from the Estate Agency of the Year for customer service in 2015.
Ivy Gate PremiumTenancy Agreement Fee payable
- Lettings Property Consultation
- Internet Property Advertising
- Independent Tenant Referencing
- Registration Of Tenants Security Deposit
- EPC and Gas Safety Compliance
- Tenancy Renewal
- Annual Rent Assessment Reviews
- Rent Arrears and Debt Recovery Assistance
- Rent Collection Service Including Monthly Statements
- Overseas Landlord Tax Assistance
- Four Monthly Property Visits
- Tenancy Checkout Service ( See inventory Fee Schedule)
- Property Maintenance/Management
Why Let through Ivy Gate?
In an industry blighted by poor service and inconsistent communication, we believe that as a Landlord you should be able to build a proper relationship with your estate agent. We operate differently to most agents; we assign a single point of contact to our clients so that you’re not passed around from person to person when you call. These relationship managers will know your property inside out and will therefore be better placed to deal with potential tenants, negotiate offers and overcome objections.
An Accurate Valuation
Our relationship managers are highly experienced and only our most senior staff conduct valuations of your home. An accurate valuation is vital in securing the best possible price. We have a reputation for securing record prices for our clients, combining our expert industry knowledge and an understanding of market conditions. We won’t over value a property just to win your instruction. We will provide honest, straight talking advice on how to market your home to maximise your lettings price. On average, we achieve 97.6% of the asking price on our Lettings portfolio.
With over 50% of people now searching for properties on mobile devices, it’s important that an estate agents’ website is user friendly on devices of all sizes. Our website is fully responsive; which means that our views adapt regardless of screen size. Tenants can search for properties easily on desktop, tablet or mobile and our contact forms work seamlessly too. Your potential tenants can view properties, contact us, and even book a viewing online at the touch of a button. When you choose Ivy Gate, you’re choosing an estate agent who understands the changing nature of property search and how use of technology can simplify the process.
We’re open 7 days a week from 8am until 8pm. We are used to operating remotely, and can therefore operate out of hours too. Most of our clients and customers use text, WhatsApp and Skype to communicate with their relationship manager. We can provide updates in real time when most other agents are closed. Most of our viewings take place after 6pm, a time when most other estate agents are closed. Our unique business model lets us operate at times to suit our clients.
You can stay in touch at any time, 24 hours a day, with our Landlord portal. Clients can log in to see the key information about their property; viewings, feedback, offers and property statistics can be viewed online with our secure login. We can also provide regular updates via this portal, so we won’t disturb you at work, so you can keep up to date at your convenience.
We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards. We are members of ‘The Property Ombudsman’ for sales and lettings, and follow their strict guidelines and code of practice. We are also members of ARLA (The Association of Residential Letting Agents) and are fully compliant with best practice for Landlords and tenants.
Multiple Award Winners
We have won a major national award every year since we launched in 2013. We strive to deliver excellent customer service and exceed our clients’ expectations. In December 2015, we were proud to have been awarded the coveted prize of ‘Best Customer Service’ in the UK for a small estate agent, confirming our business as an innovative market leader in customer service delivery.
Over a Hundred 5 Star Reviews in 2015
We are proud of our business and of our levels of customer service. We always make sure we ask for feedback from our clients, so that we can constantly review and improve our processes. We have been delighted to receive over a hundred 5 star reviews from our clients in 2015.
Ivy Gate is registered with the Property Ombudsman for Lettings, assuring that our systems and processes are of the highest possible standard.
Best UK Customer Service 2015
Voted ‘Best Estate Agent – Customer Service’ for a small agent at The Estate Agency of the Year Awards 2015.