We understand that renting for the first time can be a daunting prospect. That’s why our Personal Relationship Managers will guide you through the process without jargon or complication. We are transparent with our fees too, so you know exactly how much you’re paying and what it’s for.
Voted ‘Best Estate Agent – Customer Service’ for a small agent at The Estate Agent of the Year Awards 2015.
Renting with Ivy Gate
Make contact with us and we can help you start your search. One of our Personal Relationship Managers can help.
We pride ourselves on exceeding customer expectations, delivering a transparent and honest service from start to finish.
We’re open 7 days a week from 8am until 8pm. We are used to operating remotely, and can operate out of hours too. Most of our clients and customers use text, WhatsApp and Skype to communicate with their relationship manager. We can provide updates in real time when most other agents are closed.
Keeping You Updated
From text and email alerts, to contact in all forms via WhatsApp, Skype or just a call. When you register with us, you will have the option to sign up to email or text alerts for properties which match your requirements. We also believe in a ‘call out’ culture, where we will contact you by phone to let you know about the latest properties on the market, sometimes before they even hit the website.
We have won a major national award every year since we launched in 2013. We strive to deliver excellent customer service and exceed our clients’ expectations. In December 2015, we were proud to have been awarded the coveted prize of ‘Best Customer Service’ in the UK for a small estate agent, confirming our business as an innovative market leader in customer service delivery.
We’ll look after you
Renting a home, particularly your first, can be a scary process. When you search through Ivy Gate, you can rest assured that we will make sure that you have the best possible advice and the best possible service. When you register with us we’ll keep you up to date on all new properties that come to the market that meet your search criteria. We will send automatic email alerts to keep you up to informed in real time. We confirm viewings via email or text, and always ask for your feedback. When a rental has been agreed, we will keep you informed at all times. Our experienced team have handled thousands of tenancies and are highly experienced and will be on hand to answer any questions or queries you have. With Ivy Gate, you’re in safe hands.
Our business was founded on five core values.
Personal Relationships | Exceptional Service | Bespoke Marketing | Total Transparency | Innovative Techniques
Our culture is one of professionalism, attention to detail and excellence in customer service. But that doesn’t mean we have to be boring. We operate within a friendly, proactive culture where we build strong and lasting relationships with our customers and clients. We know how to have fun and we don’t take ourselves too seriously, so we hope you’ll feel more comfortable dealing with us.
We are registered with mydeposits, a government authorised tenancy deposit protection scheme designed to enable Landlords to comply with the law.
Making signing simple
At Ivy Gate, we use online document signature software, meaning you never have to visit the office to sign your tenancy documents.
Frequently Asked Questions
When people register to rent a property, either for the first time or looking for their next home, they usually have questions about the area, the market, the available properties or just need some guidance. We offer a complete tenancy service, and, unlike some agents, are more than happy to help throughout every stage of the process. Our Personal Relationship Managers will advise you honestly and transparently on your next property rental. When you register to rent a property with Ivy Gate, you’re registering with real professionals.
What kind of clients do you work with?
We are specialists in apartments, flats, bungalows and family homes. Most of our homes fall in the £1,200 pcm to £4,000 pcm price brackets, although we do let properties out of this price range too. Whilst we are not constrained by geography and therefore can list and sell any property in the UK, we currently specialise in Surrey and South West London.
Are you regulated?
Yes, we are members of the Ombudsman scheme for estate agents for both sales and lettings, as well as ARLA (The Association of Residential Letting Agents). When you register to rent a property with Ivy Gate, you can be confident that you are choosing an estate agent with the highest levels of customer service and professional standards.
Why should I register with you? Can't I just look on rightmove and Zoopla?
Whilst you can easily set up email alerts on rightmove, Zoopla and PrimeLocation as well as searching our own website, it is always better to register your details with one of our Personal Relationship Managers. In doing so, you will be notified of new properties first, sometimes before they even reach the market, which gives you an advantage over those who prefer a more passive search.
Here when you need us.
Contact us 7 days a week from 8am until 8pm. Use multiple forms of contact via Skype, email, WhatsApp, text message, or a call to your dedicated point of contact, even after hours.
We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards.
Don't Be Shy
Drop us a line anytime, and one of our Personal Relationship Managers will be delighted to help.
We are proud of our business and of our levels of customer service. Here are some examples of what our customers are saying about us.
What an excellent team to work with. They were extremely helpful, accommodating and supportive from viewing the property up till exchanging contracts. Their communication with us along the way was excellent and we were kept in the loop the entire time.
‘This is no ordinary estate agent’….no, these guys are amazing, became very much part of the family and great fun from the start. I thank you from the bottom of my heart. It was an absolute pleasure to work with such professionals.
They have definitely changed my perception of estate agents. Dealing with Ivy Gate shows that estate agents can add value when dealing with your sale or purchase. Their overall approach in all aspects was first class. Thank you so much!