Our Sales service is designed to offer as much or as little support as you like. From a simple fixed fee listing only option to a concierge style experience, we have the right package for you. All of our service options offer a single point of contact throughout.
Voted ‘Best Estate Agent – Customer Service – UK’ for a small agent at The Estate Agency of the Year Awards 2015.
Selling a home with Ivy Gate
The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency.
We have a reputation for excellence in customer service and exceeding clients’ expectations.
Our step by step guide to selling, with some hints and tips to maximise your chances of achieving the best possible price.
Arrange a valuation with Ivy Gate. Call us, use our contact form, or even book an appointment online.
We are not just estate agents, we are marketing experts. We make sure we exceed clients’ expectations.
Communication – Your Way
Contact us 7 days a week from 8am until 8pm. Use multiple forms of contact via Skype, email, WhatsApp, text message, or a call to your dedicated point of contact, even after hours.
We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards, including membership with ‘The Property Ombudsman’ for sales. We follow their strict guidelines and code of practice.
Our team are highly skilled, experienced, and hand picked from the industry for their professionalism and attention to detail. We will make sure that we guide you through every stage of the process with courtesy and decency.
We’ll look after you
Selling a home can be a scary process. When you sell through Ivy Gate, you can rest assured that we will make sure that you have the best possible advice and the best possible service. Our expert team have handled thousands of sales and are highly experienced and will be on hand to answer any questions or queries you have. With Ivy Gate, you’re in safe hands.
Our business was founded on five core values.
Personal Relationships | Exceptional Service | Bespoke Marketing | Total Transparency | Innovative Techniques
Our business is founded on professionalism, attention to detail and excellence in customer service. But that doesn’t mean we have to be boring. We operate within a friendly, proactive culture where we build strong and lasting relationships with our customers and clients. We know how to have fun and we don’t take ourselves too seriously, so we hope you’ll feel more comfortable dealing with us.
What's my property worth?
Arrange a free valuation
Best UK Customer Service 2015
Voted ‘Best Estate Agent – Customer Service’ for a small agent at The Estate Agency of the Year Awards 2015.
We are members of The Property Ombudsman (TPO) for sales demonstrating our commitment to the highest professional standards.
An accurate valuation is vital to ensure your property sells for the best possible price in the shortest possible time. We will make sure that the price is right before we go to market and will provide real time feedback so that you can see and hear what potential buyers are saying about your home.
We are not just estate agents, we are marketing experts. Our award winning photographer will make sure we present your home in the best possible way. We use 3D floorplans, video and virtual tours, premium listings and social media to maximise your exposure.
As highly experienced negotiators, we will make sure you maximise the value of your asset to achieve the best possible price, not just any price. We have a reputation for getting results, and we make sure we work hard for our clients to make sure that you get the best price on the best terms.
Most estate agents use external sales progression teams or their junior staff to manage a sale after an offer has been agreed. We don’t. With our premium service options, your Personal Relationship Manager will progress your sale throughout, maximising your chances of a successful exchange.
Frequently Asked Questions
When you choose to sell with Ivy Gate, you are choosing an award winning customer service focused estate agent with professionalism and an attention to detail. We can guide you through every stage of the process, from marketing to moving.
What kind of properties do you sell?
We are specialists in apartments, flats, bungalows and family homes. Most of our homes fall in the £350,000 to £1.5m price brackets, although we do sell properties out of this price range too. Whilst we are not constrained by geography and therefore can list and sell any property in the UK, we currently specialise in Surrey and South West London.
What is your success rate?
We believe in total transparency and a commitment to excellence. Our performance statistics are readily available and show what proportion of properties we sell, how long they take to exchange, and what our fall through rate is. You can read more about our performance statistics here…
What are your fees?
The vast majority of estate agents never publish their fees. Why? Because they charge what they can get away with. If they can achieve a higher fee than your neighbour is paying, then they will. This is how estate agency has been run for the last 50 years.
We believe that this is wrong. So we have decided to be one of the very few UK estate agents to publish our fees. We also offer 3 simple service options so you can choose which service is right for you. From a simple listing online for a fixed fee, to a full bespoke personal concierge style service, we have a structure which will suit you.
Read about our fees here.
With all this personal service, are you more expensive than other agents?
No. We’re competitive with others and in many cases cheaper than the high street agents.
Our Ivy Gate Lite service is in line with other online selling and letting agents. However, with us you get the added knowledge that we have a real local expert on hand to help when needed.
Our Ivy Gate Standard service is more competitive than most other agents. You will have seen that the vast majority of agents don’t advertise their fees anywhere. However, the industry average is 1.5%. We beat that hands down. A personal service for a sensible fee from the Best UK small agent for customer service 2015.
Our Ivy Gate Premium service is unique. No other agent delivers this quality of marketing, this standard of personal service, and this level of expertise. However, our fee for this is still the same as most agents charge for their basic service.
All in all, we believe we offer a higher level of service than a standard high street or online agent, but with sensible fees. You can read about our service options here.
We are proud of our business and of our levels of customer service. Here are some examples of what our customers are saying about us.
What an excellent team to work with. They were extremely helpful, accommodating and supportive from viewing the property up till exchanging contracts. Their communication with us along the way was excellent and we were kept in the loop the entire time.Mrs. W
‘This is no ordinary estate agent’….no, these guys are amazing, became very much part of the family and great fun from the start. I thank you from the bottom of my heart. It was an absolute pleasure to work with such professionals.Mrs. B
They have definitely changed my perception of estate agents.
Dealing with Ivy Gate shows that estate agents can add value when dealing with your sale or purchase. Their overall approach in all aspects was first class. Highly recommended.