For prestigious and exclusive of homes and for those who want the highest quality marketing and the highest levels of customer service, our ‘Premium’ service features a host of additional features which will show your home at its very best. The Ivy Gate Premium service is unique. No other agent delivers this combination of marketing, service and expertise.

You are assigned a Personal Relationship Director, a highly experienced property professional with over 10 years experience. He or she will oversee the production of all pre-launch collateral, professional photography, bespoke brochure creation and consult with you to make sure the marketing is to the highest possible standards.

They will conduct all viewings personally to ensure that there is total continuity in the level of service from start to finish. In addition, they will handle every aspect of the sale, from sourcing quotations for any pre-launch remedial works to removal and storage companies.

If you are rarely at home or live overseas, your home is in safe hands. We operate 7 days a week 8am to 8pm and for our Premium service clients we can operate out of these hours too. When you instruct us, you can be confident that you are getting the very best in estate agency from real professionals who are committed to delivering uncompromising standards of customer care.

You will deal with only our most senior staff, no trainees or office juniors. We are of course supported by an administrative and marketing team, but every critical element of the transaction (marketing, launch, viewings, offer negotiation, sales progression) is handled by your own dedicated Personal Relationship Director.

Ivy Luxe

Our Personal Concierge Service

1.8% (inc VAT)

  • Personal valuation and pre-sale advice
  • Personal Relationship Director
  • Premium professional photography
  • 2D & 3D floor plans
  • Professional bespoke brochure
  • ‘Premium Listings’ on all major portals
  • For Sale board
  • Buyer registration
  • Arrange viewings
  • Offer negotiation
  • Fully accompanied viewings
  • Sales progression
  • Full support 7 days a week
  • Virtual tour
  • EPC included

Book Valuation

Who is this service suitable for?

Our Premium Service is for those who expect the same level of professionalism and customer service as they would from their private banker, lawyer, accountant or financial advisor. Estate agency isn’t considered a profession in the UK and it associated with laziness and secrecy. We will change that perception by offering

How does this compare to other agents?

We consider our ‘Premium’ service fee of 1.5% +VAT to be incredible value . Conventional estate agents fees typically range from 1% to 2% of the selling price for ‘sole agency’ and ‘sole selling’ (when you give one agent exclusive responsibility for selling your home) or from 2% to 3.5% to sell on a multiple-agency basis (when more than one agent is appointed to sell your home) – source: which.co.uk.

You will have seen that the vast majority of agents don’t advertise their fees. However, the industry average is around 1.5% +VAT. We beat that hands down. A premium personal service for a sensible fee from the Best UK small agent for customer service 2015.