For prestigious and exclusive of homes and for those who want the highest quality marketing and the highest levels of customer service, our ‘Premium’ service features a host of additional features which will show your home at its very best. The Ivy Gate Premium service is unique. No other agent delivers this combination of marketing, service and expertise.
You are assigned a Personal Relationship Director, a highly experienced property professional with over 10 years experience. He or she will oversee the production of all pre-launch collateral, professional photography, bespoke brochure creation and consult with you to make sure the marketing is to the highest possible standards.
They will conduct all viewings personally to ensure that there is total continuity in the level of service from start to finish. In addition, they will handle every aspect of the sale, from sourcing quotations for any pre-launch remedial works to removal and storage companies.
If you are rarely at home or live overseas, your home is in safe hands. We operate 7 days a week 8am to 8pm and for our Premium service clients we can operate out of these hours too. When you instruct us, you can be confident that you are getting the very best in estate agency from real professionals who are committed to delivering uncompromising standards of customer care.
You will deal with only our most senior staff, no trainees or office juniors. We are of course supported by an administrative and marketing team, but every critical element of the transaction (marketing, launch, viewings, offer negotiation, sales progression) is handled by your own dedicated Personal Relationship Director.
Best UK Customer Service 2015
Voted ‘Best Estate Agent – Customer Service’ for a small agent at The Estate Agency of the Year Awards 2015.
Who is this service suitable for?
Our Premium Service is for those who expect the same level of professionalism and customer service as they would from their private banker, lawyer, accountant or financial advisor. Estate agency isn’t considered a profession in the UK and it associated with laziness and secrecy. We will change that perception by offering
- Personal Relationship Director.
- Fully accompanied viewings.
- Experienced feedback and advice.
- 7 days a week support 24/7.
- Bespoke brochures, video tours and virtual tours.
- Full sales progression.
- Move consultation service with access to preferred partners.
- Expert advice.
How does this compare to other agents?
We consider our ‘Premium’ service fee of 1.5% +VAT to be incredible value . Conventional estate agents fees typically range from 1% to 2% of the selling price for ‘sole agency’ and ‘sole selling’ (when you give one agent exclusive responsibility for selling your home) or from 2% to 3.5% to sell on a multiple-agency basis (when more than one agent is appointed to sell your home) – source: which.co.uk.
You will have seen that the vast majority of agents don’t advertise their fees. However, the industry average is around 1.5% +VAT. We beat that hands down. A premium personal service for a sensible fee from the Best UK small agent for customer service 2015.
Ivy LuxeOur Personal Concierge Service
- Personal valuation and pre-sale advice
- Personal Relationship Director
- Premium professional photography
- 2D & 3D floor plans
- Professional bespoke brochure
- ‘Premium Listings’ on all major portals
- For Sale board
- Buyer registration
- Arrange viewings
- Offer negotiation
- Fully accompanied viewings
- Sales progression
- Full support 7 days a week
- Virtual tour
- EPC included
In an industry blighted by poor service and inconsistent communication, we believe that as a seller you should be able to build a proper relationship with your estate agent. We operate differently to most agents; we assign a single point of contact to our clients so that you’re not passed around from person to person when you call. These relationship managers will know your property inside out and will therefore be better placed to deal with potential purchasers, negotiate offers and overcome objections.
An accurate valuation
Our relationship managers are highly experienced and only our most senior staff conduct valuations of your home. An accurate valuation is vital in securing the best possible price. We have a reputation for securing record prices for our clients, combining our expert industry knowledge and an understanding of market conditions. We won’t over value a home just to win your instruction. We will provide honest, straight talking advice on how to market your home to maximise your selling price. On average, we achieve 98.2% of the asking price on our sales.
Experts in marketing
We’re not just estate agents, we’re marketeers. We make sure your property stands out from the crowd, maximising your chances of achieving the best possible price.
Surprisingly, lots of agents still don’t have professional photographs or provide floorplans – do they really think that photos of a badly lit bedroom or a bathroom with the toilet seat up will create the best impression? That’s why when it comes to marketing and exposure, it’s vital that your home appears in the right places in the right way – we concentrate on the things that make a difference.
We will make sure your property stands out; professional photos, 3D floorplans, an audio or film tours and local information.
With over 50% of people now searching for properties on mobile devices, it’s important that an estate agents website is user friendly on devices of all sizes. Our website is fully responsive; which means that our views adapt regardless of screen size. Buyers can search for properties easily on desktop, tablet or mobile and our contact forms work seamlessly too. Your potential buyers can view properties, contact us, and even book a viewing online at the touch of a button. When you choose Ivy Gate, you’re choosing an estate agent who understands the changing nature of property search and how use of technology can simplify the process.
Award Winning Photography
By choosing our enhanced service options, you can have your property photographed by international award winner Constantine Lourdas. With 30 years’ experience in the architectural and commercial property field, we are proud to work exclusively in conjunction with Lourdas photography, offering professional and personalised presentation of our property portfolio. Practised in contemporary and conventional projects, they create interesting and dynamic images. Using advanced digital equipment, their in-house digital manipulation team can provide images in any format and size and their photographers are fully qualified members of the British Institute of Professional Photography (BIPP).
We’re open 7 days a week from 8am until 8pm. We are used to operating remotely, and can therefore operate out of hours too. Most of our clients and customers use text, What’sApp and Skype to communicate with their relationship manager. We can provide updates in real time when most other agents are closed. Most of our viewings take place after 6pm, a time when most other estate agents are closed. Our unique business model let’s us operate at times to suit our clients.
You can stay in touch at any time, 24 hours a day, with our vendor portal. Clients can log in to see the key information about their home; viewings, feedback, offers and property statistics can be viewed online with our secure login. We can also provide regular updates via this portal, so we won’t disturb you at work, you can keep up to date at your convenience.
We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards. We are members of ‘The Property Ombudsman’ for sales and lettings, and follow their strict guidelines and code of practice. We are also members of ARLA (The residential landlords association) and are fully compliant with best practice for landlords and tenants.
Multiple Award Winners
We have won a major national award every year since we launched in 2013. We strive to deliver excellent customer service and exceed our clients expectations. In December 2015, we were proud to have been awarded the coveted prize of ‘Best Customer Service’ in the UK for a small estate agent, confirming our business as an innovative market leader in customer service delivery.
Over a hundred 5 star Reviews in 2015
We are proud of our business and of our levels of customer service. We always make sure we ask for feedback from our clients, so that we can constantly review and improve our processes. We have been delighted to receive over a hundred 5 star reviews from our clients in 2015.