Ivy Gate Standard

Our award winning personal service option. We will look after every aspect of the sale or let of your home, from marketing to moving. You will be assigned a Personal Relationship Manager, an experienced property expert who will guide you through every stage of the process.

We will make sure your property stands out from the crown. Professional photography from our award winning photographer, 2D and 3D floor plans and property brochures make sure you make the very best first impression. We will proactively contact buyers and tenants for your home and we conduct all viewings personally. Offer negotiation is crucial to agreeing the best possible price and our team are experienced

Once a sale or let has been agreed, we will progress the transaction personally, always keeping you informed. You can contact us 7 days a week from 8am until 8pm and we regularly operate out of these hours too. If you’re looking for a personal, bespoke estate agency service with meticulous attention to detail and award winning customer service, this is the option for you.

1% +VAT

Best UK Customer Service 2015

Voted ‘Best Estate Agent – Customer Service’ for a small agent at The Estate Agency of the Year Awards 2015.

Who is this service suitable for?

Our award winning ‘Standard’ personal service option is designed to take the stress out of selling  your home. You will be assigned a Personal Relationship Manager, a highly experienced local property expert who will look after every aspect of your sale, from marketing to moving. Our standard service is for those who really want their home to stand out from the crowd, with professional photography from our award winning photographer, 2D and 3D floor plans and listings on all the major UK portals, rightmove, zoopla and primelocation as well as on our own website, ivygate.co.uk.

We will look after everything for you; we will arrange and accompany all viewings and provide honest feedback in real time. We are available 7 days a week from 8am until 8pm, and often operate out of these hours too.

Our standard service is perfect for those who want a single point of contact throughout, for busy professionals and families who want a personal approach without sales spin, jargon or secrecy. If you simply want to hand over the keys and let us look after everything else, this is the service for you.

Key features

  • Personal Relationship Manager.
  • Fully accompanied viewings.
  • Honest feedback and advice.
  • 7 days a week support.
  • Professional photography.
  • 2D and 3D floor plans.
  • Full sales progression.

How does this compare to other agents?

Our ‘Standard’ service fee of 1% +VAT is highly competitive and in many cases is cheaper than conventional high street agents. Conventional estate agents fees typically range from 1% to 2% of the selling price for ‘sole agency’ and ‘sole selling’ (when you give one agent exclusive responsibility for selling your home) or from 2% to 3.5% to sell on a multiple-agency basis (when more than one agent is appointed to sell your home) – source: which.co.uk.

You will have seen that the vast majority of agents don’t advertise their fees. However, the industry average is 1.5% +VAT. We beat that hands down. A personal service for a sensible fee from the Best UK small agent for customer service 2015.

personal servicePersonal service

In an industry blighted by poor service and inconsistent communication, we believe that as a seller you should be able to build a proper relationship with your estate agent. We operate differently to most agents; we assign a single point of contact to our clients so that you’re not passed around from person to person when you call. These relationship managers will know your property inside out and will therefore be better placed to deal with potential purchasers, negotiate offers and overcome objections.

accurate-valuationAn accurate valuation

Our relationship managers are highly experienced and only our most senior staff conduct valuations of your home. An accurate valuation is vital in securing the best possible price. We have a reputation for securing record prices for our clients, combining our expert industry knowledge and an understanding of market conditions. We won’t over value a home just to win your instruction. We will provide honest, straight talking advice on how to market your home to maximise your selling price. On average, we achieve 98.2% of the asking price on our sales.

expert marketingExperts in marketing

We’re not just estate agents, we’re marketeers. We make sure your property stands out from the crowd, maximising your chances of achieving the best possible price.

Surprisingly, lots of agents still don’t have professional photographs or provide floorplans – do they really think that photos of a badly lit bedroom or a bathroom with the toilet seat up will create the best impression?  That’s why when it comes to marketing and exposure, it’s vital that your home appears in the right places in the right way – we concentrate on the things that make a difference.

We will make sure your property stands out; professional photos, 3D floorplans, an audio or film tours and local information.

responsive websiteResponsive Website

With over 50% of people now searching for properties on mobile devices, it’s important that an estate agents website is user friendly on devices of all sizes. Our website is fully responsive; which means that our views adapt regardless of screen size. Buyers can search for properties easily on desktop, tablet or mobile and our contact forms work seamlessly too. Your potential buyers can view properties, contact us, and even book a viewing online at the touch of a button. When you choose Ivy Gate, you’re choosing an estate agent who understands the changing nature of property search and how use of technology can simplify the process.

professional-photographyAward Winning Photography

By choosing our enhanced service options, you can have your property photographed by international award winner Constantine Lourdas. With 30 years’ experience in the architectural and commercial property field, we are proud to work exclusively in conjunction with Lourdas photography, offering professional and personalised presentation of our property portfolio. Practised in contemporary and conventional projects, they create interesting and dynamic images. Using advanced digital equipment, their in-house digital manipulation team can provide images in any format and size and their photographers are fully qualified members of the British Institute of Professional Photography (BIPP).

open longerOpen Longer

We’re open 7 days a week from 8am until 8pm. We are used to operating remotely, and can therefore operate out of hours too. Most of our clients and customers use text, What’sApp and Skype to communicate with their relationship manager. We can provide updates in real time when most other agents are closed. Most of our viewings take place after 6pm, a time when most other estate agents are closed. Our unique business model let’s us operate at times to suit our clients.

Client portalVendor Portal

You can stay in touch at any time, 24 hours a day, with our vendor portal. Clients can log in to see the key information about their home; viewings, feedback, offers and property statistics can be viewed online with our secure login. We can also provide regular updates via this portal, so we won’t disturb you at work, you can keep up to date at your convenience.

Professionally QualifiedProfessionally Qualified

We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards. We are members of ‘The Property Ombudsman’ for sales and lettings, and follow their strict guidelines and code of practice. We are also members of ARLA (The residential landlords association) and are fully compliant with best practice for landlords and tenants.

awardsMultiple Award Winners

We have won a major national award every year since we launched in 2013. We strive to deliver excellent customer service and exceed our clients expectations. In December 2015, we were proud to have been awarded the coveted prize of ‘Best Customer Service’ in the UK for a small estate agent, confirming our business as an innovative market leader in customer service delivery.

testimonialsOver a hundred 5 star Reviews in 2015

We are proud of our business and of our levels of customer service. We always make sure we ask for feedback from our clients, so that we can constantly review and improve our processes. We have been delighted to receive over a hundred 5 star reviews from our clients in 2015.

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