Communication – Your Way
Contact us 7 days a week from 8am until 8pm. Use multiple forms of contact via Skype, email, WhatsApp, text message, or a call to your dedicated point of contact, even after hours.
We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards, including membership with ‘The Property Ombudsman’ for sales. We follow their strict guidelines and code of practice.
Our team are highly skilled, experienced, and hand picked from the industry for their professionalism and attention to detail. We will make sure that we guide you through every stage of the process with courtesy and decency.
Buying can be a scary process. When you search through Ivy Gate, you can rest assured that we will make sure that you have the best possible advice and the best possible service. When you register with us we’ll keep you up to date on all new properties that come to the market that meet your search criteria. We will send automatic email alerts to keep you up to informed in real time. We confirm viewings via email or text, and always ask for your feedback. When a sale has been agreed, we will keep you informed at all times. Our experienced team have handled thousands of sales and are highly experienced and will be on hand to answer any questions or queries you have. With Ivy Gate, you’re in safe hands.
Our culture is one of professionalism, attention to detail and excellence in customer service. But that doesn’t mean we have to be boring. We operate within a friendly, proactive culture where we build strong and lasting relationships with our customers and clients. We know how to have fun and we don’t take ourselves too seriously, so we hope you’ll feel more comfortable dealing with us.
Frequently Asked Questions
What kind of properties do you sell?
We are specialists in apartments, flats, bungalows and family homes. Most of our homes fall in the £350,000 to £1.5m price brackets, although we do sell properties out of this price range too. Whilst we are not constrained by geography and therefore can list and sell any property in the UK, we currently specialise in Surrey and South West London.
Are you regulated?
Yes, we are members of the Ombudsman scheme for estate agents for both sales and lettings. When you register to buy a property with Ivy Gate, you can be confident that you are choosing an estate agent with the highest levels of customer service and professional standards.
Are all your properties online and on your website?
No. We currently sell around 20% of our properties before they go to the open market, so it’s always best to register with us over the phone or via email, so that we can learn about your particular requirements and tell you about our latest properties before they hit the market.
Why should I register with you? Can't I just look on rightmove and Zoopla?
Whilst you can easily set up email alerts on rightmove, Zoopla and PrimeLocation as well as searching our own website, it is always better to register your details with one of our personal relationship managers. In doing so, you will be notified of new properties first, sometimes before they even reach the market, which gives you an advantage over those who prefer a more passive search.