A Truly Personal Service
In an industry blighted by poor service and inconsistent communication, we believe that as a Landlord you should be able to build a proper relationship with your estate agent. We operate differently to most agents; we assign a single point of contact to tenants so that you’re not passed around from person to person when you call. These relationship managers will know your search criteria inside out and will therefore be better placed to find your next home.
When you choose to Let with Ivy Gate, you’re choosing to deal with real professionals. No trainees, no junior staff. Our team are highly skilled, experienced, and hand picked from the industry for their professionalism and attention to detail. We will make sure that we guide you through every stage of the lettings process with courtesy and decency.
We have won a major national award every year since we launched in 2013. We strive to deliver excellent customer service and exceed our clients’ expectations. In December 2015, we were proud to have been awarded the coveted prize of ‘Best Customer Service’ in the UK for a small estate agent, confirming our business as an innovative market leader in customer service delivery.
We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards. We are members of ‘The Property Ombudsman’ for lettings, and follow their strict guidelines and code of practice. We are also members of ARLA (The Association for Residential Letting Agents) and are fully compliant with best practice for Landlords and tenants.
Most estate agents don’t publish their fees. We believe this is wrong. We make sure that all of our Landlords know how much they are paying, and what they’re paying it for. Before we proceed with a tenancy, we will send you a form detailing all the costs involved. They are available on our website too.
5 Star Reviews
We are proud of our business and of our levels of customer service. We always make sure we ask for feedback from our clients, so that we can constantly review and improve our processes. We have been delighted to receive over a hundred 5 star reviews from our clients in 2015.
We’re open 7 days a week from 8am until 8pm. We are used to operating remotely, and can operate out of hours too. Most of our clients and customers use text, WhatsApp and Skype to communicate with their relationship manager. We can provide updates in real time when most other agents are closed.
Keeping You Updated
From text and email alerts, to contact in all forms via WhatsApp, Skype or just a call. When you register with us, you will have the option to sign up to email or text alerts for properties which match your requirements. We also believe in a ‘call out’ culture, where we will contact you by phone to let you know about the latest properties on the market, sometimes before they even hit the website.