Personal Service - Sensible Fees

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Award winning Customer Service

Winner of the 2015 ‘Gold’ award for Best Customer Service UK for a small estate agent.
See our Awards

Truly Local Experts

True professionals, who live and work in their local territory.
Meet our team

Territories - not offices

With 97% of people now searching online, you don’t need high street offices. But you do need personal service.
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Welcome to

Ivy Gate Estate Agents

Ivy Gate has a personal and bespoke approach to selling or letting your home.

We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will only employ exceptional people, who will do exceptional things every day.

Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship Manager to guide you through every stage of the process, from marketing to moving. They will handle a limited portfolio, thereby making sure their clients are always treated with respect and courtesy.

Award Winners

Multiple award winning service. Voted ‘Best Customer Service UK’ for a small agent.

Personal Service

Deal with a single experienced point of contact from start to finish.

Outstanding Marketing

We focus on marketing and presentation with a meticulous attention to detail.

Communication - Your Way

We communicate with our clients at times to suit them, with the method they prefer.
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Your Home - Your Choice

We have three simple service options designed with the customer in mind.
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Proactive Approach

We believe in a proactive approach. We will speak to our buyers and tenants, not wait for them to call.
  • Buy

    Buy

  • sell

    Sell

  • Let

    Rent

  • Landlords

    Landlords

  • property management

    Property Management

  • international

    International

  • Ivy Gate Franchise

    Investments

  • Stamp Duty

    Financial Services

Find out how much your property is worth.
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FREQUENTLY ASKED QUESTIONS

What are your fees?
The vast majority of estate agents never publish their fees. Why? Because they charge what they can get away with. If they can achieve a higher fee than your neighbour is paying, then they will. This is how estate agency has been run for the last 50 years.

We believe that this is wrong. So we have decided to be one of the very few UK estate agents to publish our fees. We also offer 3 simple service options so you can choose which service is right for you. From a simple listing online for a fixed fee, to a full bespoke personal concierge style service, we have a structure which will suit you.

Read about our fees for sales and lettings.

With all this personal service, are you more expensive than other agents?
No. We’re competitive with others and in many cases cheaper than the high street.

Our Ivy Gate Lite service is in line with other online selling and letting agents. However, with us you get the added knowledge that we have a real local expert on hand to help when needed.

Our Ivy Gate Standard service is more competitive than most other agents. You will have seen that the vast majority of agents don’t advertise their fees anywhere. However, the industry average is 1.5%. We beat that hands down. A personal service for a sensible fee from the Best UK small agent for customer service 2015.

Our Ivy Gate Premium service is unique. No other agent delivers this quality of marketing, this standard of personal service, and this level of expertise. However, our fee for this is still the same as most agents charge for their basic service.

All in all, we believe we offer a higher level of service than a standard high street or online agent, but with sensible fees.

Why don't you have offices?
The answer is simple. You don’t need them anymore.

96% of people now search online for a property. It is impossible to envisage someone looking for a property to buy or to rent and not look on one of the main UK portals like rightmove© zoopla© or primelocation©.

So, we don’t waste money on needless high street offices.

Our model is based on territories. Territories cover areas usually covered by offices. This works much more efficiently for our clients.

How good are you ? Really?
Every agent will tell you they have the best this, the best that.

The proof of our success is in our selling and letting conversion data, and in our customer satisfaction score.

At Ivy Gate, we love stats. We believe that the best way to communicate our performance is to publish our data for everyone to see. So we do. You can read all our performance statistics, along with our customer testimonials.

We also use a Net Promoter Score to check our service levels. Put simply, the Net Promoter Score is the business standard for evaluating customer satisfaction. You can read more about how we collect this data and our current score. We’re very proud of the results!

Why should I choose you to sell or let my home?
There are on average 14 estate agents for every location in the UK. They all promise to deliver. But few do. The industry has a terrible reputation for laziness, secrecy and underhand tactics.

We’re not like other estate agents. We’re different.

We operate a unique business model that works. We offer 3 levels of service to suit everyone.

We have won a major UK award for every year we have been trading.

Our staff are highly skilled, highly trained and highly motivated.

We operate under 5 core values; personal relationships, exceptional service, bespoke marketing, transparency and honesty and a commitment to innovation. You can read our mission statement here.

Hear what our customers are saying about our award winning service.

The service was exceptional – professional and efficient. We always had a point of contact and we felt the entire process ran smoothly.

I would definitely recommend Ivy Gate. I found them to be a straight talking, honest, no-nonsense estate agent – very refreshing!

I highly recommend Ivy Gate; their experience, highly personable approach and efficiency really shone through. Thank you to the Ivy Gate team.

Testimonials

Hear what our customers have to say about our award winning service.

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Best Customer Service UK

We’ve won a major award every year since our launch. We were proud to be voted as ‘Best Estate Agent – Customer Service’ in the UK in 2015 at the Sunday Times Estate Agent of the Year Awards.
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Your home. Your Choice.

We believe in making selling or letting your home as simple as possible. We have 3 simple service options to suit everyone.

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Ivy Gate Lite

Our basic service. List your property for sale or for let for a low fixed fee. No hidden costs or charges.
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Ivy Gate Standard

Our highly successful personal service model. We will offer personal service for a sensible fee.
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Ivy Gate Premium

Our Premium Service. Personal Relationship Management and the highest quality bespoke marketing.
Arrange a valuation with Ivy Gate.
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Here when you need us.

Contact us 7 days a week from 8am until 8pm. Use multiple forms of contact via Skype, email, WhatsApp, text message, or a call to your dedicated point of contact, even after hours.
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Professionally Qualified

We’re members of the UK’s most recognised professional bodies ensuring the highest possible standards.
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Our Values

Our business was founded on 5 core values.

 

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